Definition
First described by Daniel Goleman, emotional intelligence, or EI, is the ability to control, and understand one's own emotions, motivations, strengths, and weaknesses as well as those of others.
Explanation
Emotional Intelligence, or Emotional Quotient, has been described in detail by Daniel Goleman as a personality dimension that goes beyond the intellectual quotient commonly referred to as IQ. The theory behind emotional intelligence is important for a business leader to understand because the skills described therein can make individuals more effective in their leadership role.
As described by Goleman, the five characteristics of emotional intelligence include:
Self Awareness: understanding one's strengths and weaknesses
Empathy: the capacity to understand another person's point of view
Self Regulation: being in control over one's emotions
Motivation: using inner drive to accomplish tasks
Social Skills: building rapport and relating well to others
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